Blogs, insights and newsletters

Employees at ANZ bank found out they were losing their jobs through an automated email error. How has the bank handled the crisis?

How can you respond quickly when a crisis strikes and you're trending on social media? Holding statements are key. Here's how to write one.

Was Astronomer's viral video with Gwyneth Paltrow really the great crisis communication success it is presented as being?

Everyone has seen it. But what crisis communication lessons can you learn from the story of the CEO who became a meme?

What crisis communication lessons can you learn from Christian Horner's exit as Red Bull Racing CEO and team principal? Read this blog to find out.

How would your organisation respond to a large non-compliance fine? And could the cost be more than financial. Gain expert tips and insight in this article

Why did the M&S strawberries and cream sandwich grab so much attention? And what can you learn from it?

What can you learn about crisis comms from the attention-grabbing story of the two bears who escaped from their enclosure? Read this article to fin out.

A product recall is every company's nightmare. What can you learn from the Haribo sweet recall? And what else can you do to communicate a recall effectively?

An internal inquiry into the Heathrow shutdown has revealed the airport responded "efficiently and smoothly". But it continues to receive damning headlines.

Master the objectives of crisis management training: Learn to identify risks, communicate effectively, and lead confidently in any crisis.

Bin strikes in Birmingham have led to endless headlines about rodents in the city. How can the city change the damaging narrative?

Looking to make better use of AI in your comms work? Or feeling overwhelmed by the range of AI options? We've got you? Let use guide you through to AI clarity.

Marks & Spencer's suffered a cyber incident over the Easter Bank Holiday? What crisis comms lessons can you learn from its response?

Water bosses are being challenged to drink river water in an ongoing row over sewage discharge. How can they better handle this PR headache?

Tesla's fortunes seem stuck firmly in reverse as it accelerates from one PR disaster to another. Can it get back on track? What does the road ahead look like?

The shutdown of Heathrow Airport has dominated the news. How was the crisis handled? And what could it have done better?

What crisis comms lessons can you learn from the latest series of negative headlines about HS2? And what else does it tell you about talking to the media?

Could you handle an IT outage in your organisation? Is it in your crisis plan? This case study explores why it should be

Why hybrid working policies are increasingly gripping the news agenda and leading debate. And what it means for you

What would you do if the actions of a employee in a social media video put your company in the spotlight? Read this blog to find out what one company did.

Have you seen videos of people pouring milk down drains on your social media feeds? The likes of TikTok and X have been awash lately with conspiracy theories and misinformation about the breakfast staple.

What a year. 2024 has been packed with examples of organisations and individuals making damming headlines and social media storms.

It is the crisis response everyone has been talking about. Gregg Wallace has found himself at the centre of a scandal involving allegations of inappropriate behaviour.

What could be the cause of your organisation's next reputational crisis? When we ask that question at the start of our crisis communication courses, things like data breaches, IT failures, workplace accidents, product flaws and supply chain issues are typically put forward.

Imagine you work for a leading toy company. You’re in the middle of a high-profile campaign. And then it becomes clear that a website address on your packaging sends customers somewhere completely inappropriate.

If you have been on X during the past few weeks, you will have noticed the same phrase keeps appearing - ‘Bluesky’.

It has not been a good week for the royal family. A joint investigation by The Sunday Times and Channel 4's Dispatches has reported that King Charles and Prince William's private estates are taking millions from public bodies.

How do you persuade a reluctant media spokesperson? What can you do if a journalist refuses to move on from a tricky area? Can you use a message too often during a media interview?

You can probably imagine the scenarios included in an airline’s crisis communication plan. Extreme weather, mechanical malfunctions, cyber-attacks and the mistreatment of passengers trending on social media are all likely to feature prominently.