Brands sometimes need to communicate decisions they know will be unpopular. And that will attract negative headlines and social media posts. Two household name companies found themselves in that situation recently. And it put them in the firing line.
Experts increasingly warn it is a matter of ‘when’ not ‘if’ a company experiences a cyber security breach. More and more frequently, organisations across different industries are experiencing them.
Imagine you are in crisis media management mode. As the head of your organisation leaves your offices, they are greeted by reporters firing questions.
The Paris Olympics are serving up plenty of thrills and spills. But amid the attention-grabbing action and heart-stopping moments, there has been a lot of apologising.
Society can often appear to be more divided and polarised than ever. And it can feel like plenty of negativity surrounds ‘wokeness’. So, should brands stop raising awareness of injustices and avoid taking sides on crucial issues?
During our crisis communication training courses we tell delegates a crisis can come in many shapes and sizes. Not many, however, cause global chaos. But that was the crisis faced by CrowdStrike.
If a crisis struck your organisation tomorrow, what would you do? Do you have a crisis communications plan? Are you confident it works? Facing a crisis is daunting.
Not all media attention is wanted. And we can’t promise to help you stay out of the news when something goes wrong. But our latest webinar aimed to ensure you are in the best position to respond quickly and communicate with clarity and confidence when the worst happens.
Reputation is hard won and easily lost. "It takes 20 years to build a reputation and five minutes to ruin it.”
Your company is at the centre of one of the biggest data hacks in history. What do you do?
Ever wondered just how bad a cyber-security breach could be for your organisation? Have you considered that it could shut down your business for days?
As venue openings go, it is hard to imagine how the Cop-op Live arena could have got off to a worse start. The new 23,500-capacity arena has been plagued by cancellations, postponed shows, falling air-conditioning units, unhappy fans and a high-profile resignation.
Could you successfully handle a doorstep media interview? Or would you respond to the tricky format like this spokesperson?
Do you have holding statements on IT issues you can adapt and quickly put out to communicate and try to take control of the narrative? You might need them,
Read our blog to discover 5 crucial crisis communication lessons
What crisis communication lessons can you learn from the Red Bull Racing crisis? Read our blog to find out.
How confident would you feel leading your comms team through a crisis? Check out this article for expert tips and advice.
What happened when the company CEO lamented the company’s share price in front of journalists? And what can you learn from it?
A typo in a Lyft press release told investors the ride-hailing company it expected profit margins to increase at a rate far higher than was real. How did it handle the situation?
How did Pontins respond after a watchdog found “multiple instances of race discrimination” in the way it operated? And what crisis comms lessons can you learn from it?
Boeing found itself facing a familiar PR and crisis media management headache at the beginning of 2024. How did it handle it?
The start of 2024 has seen the UK hit by storms and floods. Hundreds of flood warnings have been in place across the country, people have been evacuated from their homes, and others have been left without power.
What can you learn from a high-profile interview described as a ‘spectacular own goal’? Discover our thoughts and media training tips in this blog.
What can you learn from the biggest crises of 2023 and the way they were handled? Find out in this blog
With so much focus on the 'woke' word, is it better to avoid communicating issues and positive changes some may feel are controversial? Find out here.
What can you learn from the Optus network outage and the way it was handled? Read our thoughts in this blog.
What’s in your crisis communication plan? Most crisis plans include workplace accidents, data breaches, product recalls, supply chain issues, natural disasters and court cases. But is there something missing? Could your next crisis – and threat to your reputation – be fuelled by the organisation’s culture, behaviour of its leaders or its governance – just like BP?
Could your next crisis be fuelled by the organisation’s culture, behaviour of its leaders or its governance? Read this blog to find out what happened to one organisation.
Is it too risky for charities to be brave on social media? Find out what happened when one charity called out the Government and the lessons you can learn.
What crisis communication lessons can you learn from the school 'crumbling concrete' storm? Read our thoughts in this blog.
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