Blogs, insights and newsletters

British Airways has stepped up and secured some great PR by taking advantage of a competitors slip up. What can you learn from it?

Coca-Cola has created a stir by again using AI to create its Christmas advert? Why has it gained so much coverage? And should it be concerned by the backlash?

Ryanair has long history of controversy. But does its latest crisis show that not all publicity is god publicity even for a budget airline?

The media cycle has once again been dominated by Prince Andrew - or just Andrew as he is now known. What can you learn from this long-running crisis?

Why did this interview end up being laughed at on Have I Got News For You? And what media training lessons can you learn from it?

Waitrose has been making headlines for all the wrong reasons. What crisis comms lessons can you learn from the story? Read this blog to find out.

What crisis communication lessons can you learn from the day Amazon broke the internet? Find out in our latest crisis comms training blog.

Why do innocuous questions cause spokespeople so many problems? And how should they be handled? Read this blog to find out.

What media training lessons can you learn from this TV interview meltdown that went viral on social media? Read the article to find out.

What PR and comms lessons can you learn from the launch of this new 'Killer' protein bar? Read this article to find out.

Spelling Britain wrong isn't a good look for a political party that wants to run the country. But how can humiliating typos and spelling mistakes be avoided?

An essential guide to dealing with some tricky question types you could face in your next media interview.

Network Rail gained massive media coverage after asking the public to name on of it leaf blowing trains. What can you learn from the story?

Tylenol has been in crisis media management mode since President Trump linked it to autism. How has it handled the crisis?

How can media spokespeople best deal with interruptions in media interviews? Read some expert tips from our training here.

Users of Mitchum deodorant have complained it has left them with rashes, burns, weeping spots, and bumps. How has the company responded to the crisis?

What media training lessons can you learn from this interview where the spokesperson refused eight times to answer a question?

Need help overcoming public speaking fear and anxiety? Read this blog for tips, techniques and actionable insights you can use now.

What can you learn about crisis communication from the latest company to find itself in crisis mode because of viral footage featuring its CEO?

Employees at ANZ bank found out they were losing their jobs through an automated email error. How has the bank handled the crisis?

Is it ever ok to freeze out a news organisation or refuse to speak to its reporters again?

Are there words and phrases you could use that would enhance your media interviews? Here are 11 we recommend in our media training

How can you respond quickly when a crisis strikes and you're trending on social media? Holding statements are key. Here's how to write one.

Looking for advice on how to give your leaders better feedback on their media interviews? We discussed the topic in a recent masterclass. Catch up on it here.

How does AI decide what to cite in its search results? A new report has revealed some fascinating insight for comms and PR professionals.

Was Astronomer's viral video with Gwyneth Paltrow really the great crisis communication success it is presented as being?

Two recent radio interviews captured our attention for all the right reasons. What media training lessons can you learn from them?