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Supporting travel organisations through critical communication moments.
Travel organisations operate in a fast-moving and highly visible environment where customer trust, reputation and effective communication can have a significant impact on success.
Whether you're communicating with customers, employees, regulators, stakeholders or the media, the ability to communicate clearly and confidently during both opportunities and challenges has never been more important.
Media First helps travel organisations create, test, develop and embed communication capability. Through consultancy, training, coaching, simulations and ongoing support, we help organisations build confidence and prepare for the moments that matter most.
COMMUNICATION CHALLENGES
When disruption becomes headline news.
Few sectors face the same level of public scrutiny and operational complexity as travel.
Weather events, industrial action, security concerns, customer service issues, sustainability debates and operational disruption can quickly attract attention from customers, stakeholders and the media.
At the same time, travel organisations must continue building trust, protecting their reputation and communicating confidently with increasingly demanding audiences.
Whether you're handling disruption, responding to scrutiny, communicating change or preparing spokespeople for increased visibility, effective communication can play a vital role in protecting confidence and strengthening relationships.
At Media First, we help travel organisations develop the strategies, skills and confidence needed to communicate effectively when it matters most.
Trusted by travel organisations.
I was very impressed by the set up and the quality of the trainers, and the feedback was great. Thank you again for your very professional service, you are a pleasure to work with."
Catherine Palmer, Learning and Development Manager, HIAL
I had planned to just be there at the start and finish, but I found it so interesting that I couldn't tear myself away. The two trainers, were absolute professionals and we couldn't have wished for a better pair of trainers - they helped to put everybody at ease and really added some fun to what was quite a tiring day for the participants! Thanks so much for delivering such a great course."
Emma Knight, Senior Group Communications Manager, East Midlands Trains
Media First provided a tailored programme specific to our requirements, delivered by a team of experienced professionals. Media First provided constructive advice throughout the training, with significant improvements noted throughout the course. Facilitation of our course requirements was excellent prior to, during and after the event with well-structured course delivery and post course feedback."
Martin, Weeks, General Manager, Airbus Defence and Space Ltd (UAE)
As always, the course was excellent. The trainers did a great job keeping the pace and energy levels up and the participants really enjoyed learning new skills. I now look forward to getting them in front of the camera / microphone."
Mark Davison, Head of Media Relations, Stansted Airport
FAQS
Frequently asked questions.
Have you worked with travel organisations before?
Yes. We have extensive experience supporting organisations across the travel, transport, tourism and hospitality sectors.
From airlines and airports to travel operators, destination organisations and transport providers, we've helped organisations navigate communication challenges, strengthen reputation and prepare for critical communication moments.
How can you help our organisation?
Our support typically falls into four areas: create, test, develop and embed communication capability.
We help travel organisations create effective communication strategies and frameworks, test plans and preparedness through realistic exercises and simulations, develop confident communicators through training and coaching, and embed lasting capability through consultancy, ongoing support and continuous development.
Whether you're focused on customer communication, reputation management, crisis preparedness, leadership communication or stakeholder engagement, we can help.
Will your team understand the travel sector?
Yes.
Our team has extensive experience working with organisations across the travel sector and understands the operational, reputational and customer communication challenges that can arise.
We quickly gain an understanding of your organisation, audiences and objectives to ensure our support is relevant, practical and tailored to your environment.
Can you help us communicate more effectively with customers and stakeholders?
Absolutely.
Travel organisations communicate with many different audiences, including customers, employees, regulators, partners, investors and local communities.
We help organisations develop clearer messaging, stronger communication strategies and more confident communicators, helping build trust and improve engagement.
Can you help us communicate during disruption or operational challenges?
Yes.
Travel organisations frequently need to communicate during periods of disruption, whether caused by weather, industrial action, operational issues, security concerns or other unexpected events.
We help organisations prepare communication plans, strengthen messaging and ensure leaders and spokespeople are ready to communicate confidently during high-pressure situations.
Can you help us prepare for media scrutiny or reputational issues?
Yes.
The travel sector often attracts significant media attention, particularly during periods of disruption, customer dissatisfaction or public debate.
We help spokespeople prepare for media interviews, develop clear messaging, handle difficult questions and communicate effectively when organisations come under scrutiny.
Do you only provide training?
No.
While training remains an important part of what we do, many travel organisations work with us on consultancy projects, communication reviews, crisis preparedness exercises, leadership communication programmes, coaching and longer-term capability-building initiatives.
We frequently combine multiple services to help organisations strengthen communication capability and resilience.
How do you help organisations embed learning and create lasting change?
We believe communication capability should be created, tested, developed and embedded.
That's why we combine consultancy, coaching, simulations, practical application and continuous development through Thirty Seven.
Our goal is not simply to improve performance during a workshop. It's to help organisations build lasting communication capability and confidence.
Where can your support be delivered?
That's entirely up to you.
We work with travel organisations across the UK and internationally, delivering consultancy, training, coaching and exercises both in person and online.
Many clients choose to use our dedicated TV, radio and podcast studios in Berkshire, while others prefer delivery at their own locations or virtually through Microsoft Teams and Zoom.
We'll recommend the approach that best supports your objectives and delegates.
How quickly can you understand our organisation and challenges?
Usually much faster than clients expect.
Our experience across the travel sector means we quickly become familiar with your audiences, operational environment and communication challenges. We'll ask the right questions, review the right materials and ensure our support is tailored to your objectives.
We'll do the heavy lifting, allowing your team to focus on delivering exceptional customer experiences while ensuring our support reflects your organisation's specific needs and goals.