.png?width=147&height=56&name=image%20(1).png)
HOME · FINANCE
Helping financial organisations build trust when it matters most.
Financial organisations operate in a highly scrutinised environment where trust, reputation and effective communication are critical to success.
Whether you're communicating with investors, customers, regulators, employees or the media, every message matters. Media First helps organisations across banking, insurance, wealth management, investment, fintech and professional services build the communication capability needed to navigate opportunities, challenges and change with confidence.
From consultancy and leadership communication to crisis preparedness, media training and ongoing development, we help financial organisations communicate effectively when it matters most.
COMMUNICATION CHALLENGES
Communicating confidence when confidence matters.
In financial services, communication can have a direct impact on trust, reputation and decision-making.
Whether you're leading through uncertainty, explaining market developments, managing organisational change or responding to challenging questions, stakeholders expect information that is clear, accurate and credible.
The organisations that communicate most effectively are often the ones that build the strongest relationships with customers, investors, employees and the wider market.
At Media First, we help organisations develop the strategies, skills and confidence needed to communicate with authority when it matters most.
Trusted by financial organisations.
Annually we ask an independent company to analyse the media’s view of our press office, including our spokespeople, and Nationwide comes top in its sector for having knowledgeable spokespeople and giving access to them. Without the great training provided by Media First we would not have been confident enough to put them out there with the media."
Media Relations Manager, Nationwide
The bespoke days training I had with Media First was challenging, thought provoking, and has really helped with the practical skills and confidence I need to work with the media enquires we’re likely to receive."
Regan Naughton Head of Compliance, First Response Finance
Excellent tailored training that added real value and provided unique insight and practical skills."
Katerina Kaltsas, People & Programmes, Deloitte
Media First has provided Barclaycard with media training since 1997. In that time, it has delivered first class support to senior executives. The use of professional studios and journalists gives participants a real flavour and understanding of the media world and what journalists are after. The comments we receive back from our staff tell us this is one of the most beneficial training courses they attend."
Mark Gonnella, Director of External Affairs, Barclaycard
FAQS
Frequently asked questions.
Have you worked with financial organisations before?
Yes. We have extensive experience supporting organisations across banking, insurance, wealth management, investment management, fintech, professional services and other financial sectors.
We've worked with organisations ranging from specialist firms to major financial institutions, helping them navigate communication challenges, develop confident spokespeople and strengthen communication capability.
How can you help our organisation?
Our support typically falls into four areas: create, test, develop and embed communication capability.
We help organisations create effective communication strategies and frameworks, test plans and preparedness through realistic exercises and simulations, develop confident communicators through training and coaching, and embed lasting capability through consultancy, ongoing support and continuous development.
Whether you're focused on reputation management, leadership communication, stakeholder engagement, media visibility, investor communication or crisis preparedness, we can help.
Can you help us communicate complex financial topics more effectively?
Absolutely.
One of the biggest challenges facing financial organisations is communicating complex issues in a way that is accurate, engaging and easy to understand.
We help leaders, subject matter experts and spokespeople explain technical or financial concepts clearly, ensuring messages resonate with customers, investors, stakeholders, employees and the media without losing essential detail or nuance.
Can you help us communicate with investors, stakeholders and customers?
Yes.
Different audiences require different messages, communication styles and levels of detail.
We help organisations develop clear communication strategies, stronger messaging and more confident communicators, ensuring key audiences receive information that is relevant, understandable and engaging.
Can you help us prepare for media scrutiny?
Yes.
Financial organisations frequently face media attention around market performance, customer issues, regulatory matters, leadership decisions and wider economic developments.
We help spokespeople understand how journalists work, develop clear messaging, handle difficult questions and communicate with confidence during interviews and other high-pressure situations.
Can you help us prepare for a crisis or reputational issue?
Yes.
Trust is one of the most valuable assets any financial organisation possesses.
We help organisations strengthen crisis communication plans, prepare senior leaders, test assumptions through realistic simulations and ensure communication teams are ready to respond effectively during challenging situations.
Whether the challenge involves regulatory scrutiny, operational issues, cyber incidents, customer concerns or reputational threats, we help organisations communicate with confidence when it matters most.
Do you only provide training?
No.
While training remains an important part of what we do, many clients work with us on consultancy projects, communication reviews, crisis preparedness exercises, leadership communication programmes, coaching and longer-term capability-building initiatives.
We frequently combine multiple services to deliver lasting improvements in communication performance and organisational resilience.
How do you help organisations embed learning and create lasting change?
We believe communication capability should be created, tested, developed and embedded.
That's why we combine consultancy, coaching, simulations, practical application and continuous learning through Thirty Seven. Our goal is to create sustainable improvements in communication confidence, effectiveness and organisational capability.
We don't just help individuals perform better during a workshop. We help organisations build stronger communication cultures and long-term capability.
Will your team understand our sector and regulatory environment?
Yes.
Our experience across financial services means we understand the importance of regulation, governance, compliance, reputation and stakeholder trust.
We quickly gain an understanding of your organisation, audiences and challenges, ensuring our support feels relevant, practical and aligned to your objectives and operating environment.
Where can your support be delivered?
That's entirely up to you.
We work with financial organisations across the UK and internationally, delivering consultancy, training, coaching and exercises both in person and online.
Many clients choose to use our dedicated TV, radio and podcast studios in Berkshire, while others prefer delivery at their offices or virtually via Microsoft Teams or Zoom.
We'll recommend the approach that best suits your objectives, audiences and budget.
How quickly can you understand our organisation and challenges?
Usually much faster than clients expect.
Our experience across the financial sector means we quickly become familiar with business models, stakeholder relationships and communication challenges. We'll ask the right questions, review the right materials and ensure our support is tailored to your organisation, objectives and operating environment.
We'll do the heavy lifting, allowing your team to focus on running the business while ensuring our support is relevant, practical and aligned with your goals.