The police boss and the mic drop moment
Imagine you are in crisis media management mode. As the head of your organisation leaves your offices, they are greeted by reporters firing questions. How would they respond? Could they calmly cope…
Why your internal business policies are becoming a reputational threat (and what you can do about it)
The NHS, United Airlines, Carhartt, Next, Ocado, Morrisons – these are just some of the big-name brands that have found themselves walking a reputational tightrope as companies are increasingly drawn…
Sorry-not-sorry: Why non-apologies prolong the pain (and how to apologise effectively)
Apologies. We’ve all seen plenty of them lately. Prime Minister Boris Johnson has said sorry for attending a party during lockdown. Novak Djokovic, the world’s number one tennis player, apologised…