Crisis management, Social media —  7 September 2023 by Adam Fisher

In a flap: What can we learn from the ‘liars’ social media storm?

A leading wildlife charity caused a social media flap when it branded leading politicians ‘liars’. The RSPB aired its frustration on X – formerly known as Twitter – after the government announced it…


Crisis management, Social media —  21 March 2023 by Adam Fisher

Are you following these six steps of a great apology?

Crisis management, Social media —  16 August 2022 by Adam Fisher

What can you learn from the crying CEO who went viral?

Crisis management, Social media —  15 March 2022 by Adam Fisher

What can brands learn from the Twitter bot havoc?

Social media, Crisis management, Media Skills Training —  17 February 2022 by Adam Fisher

Should you be doing social media like Ryanair?

Social media, Crisis management —  10 August 2021 by Adam Fisher

How would your organisation handle a social media pile-on?

This time of year used to be known as silly season. A six-week period when news would take a well-earned holiday and be replaced by obscure stories unlikely to be covered at any other time. While…


Crisis management, Social media —  15 July 2021 by Adam Fisher

Employee tweet puts company in the spotlight

On our crisis communication courses, we often spend time looking at the potential causes of a crisis. It is pretty rare for employee social media activity to be put forward as a potential…


Media Skills Training, Social media, Crisis management, General media skills —  8 July 2021 by Adam Fisher

Naming disaster sees launch trend for all the wrong reasons

Social media, Crisis management —  1 July 2021 by Adam Fisher

What can you learn from the apology that went viral?