Crisis management, Social media —
30 September by Adam Fisher
What crisis comms pros can learn from this amateur spokesperson
It can be challenging sometimes to find much in the news that isn’t related to Brexit. But after some extensive research, we found a remarkable story with clear lessons for anyone facing a…
Crisis management, Social media —
17 June by Adam Fisher
Restaurant feels the heat after ‘dine and dash’ crisis
Negative social media posts, damaging headlines, a trending story on BBC News and criticism from trade union leaders – it has been a weekend to forget for one restaurant chain. Wahaca has found…
General media skills, Social media —
22 May by Adam Fisher
Expensive mistake results in priceless publicity
How would you react if your brand made an embarrassing mistake costing several thousands of pounds? You may well try to keep it quiet. You may perhaps shed a few tears over the damage to your bottom…
