Crisis management, Social media —  9 November by Adam Fisher

How damaging could citizen journalism be for your brand?

On our crisis communication training courses, we often talk about how smartphones have given people the power to be reporters. They can record footage on their phones, post it on social media - or…

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Crisis management, General media skills, Social media —  4 November by Adam Fisher

How an interview from a former boss created a crisis

Crisis management, Social media —  7 October by Adam Fisher

What can we learn from the social media crisis that grabbed the headlines?

Social media, Crisis management —  26 February by Adam Fisher

Yorkshire Tea produces ‘proper’ response to a social media storm

Crisis management, General media skills, Social media —  3 February by Adam Fisher

Kobe Bryant and the haste for news during a crisis

Crisis management, Social media —  11 November 2019 by Adam Fisher

Doughnut saga turns into sweet PR success story

Have you heard the story about a doughnut company which almost turned a human-interest story into a reputational disaster but ultimately enjoyed the sweet taste of PR success? Krispy Kreme has…

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Crisis management, Social media —  4 November 2019 by Adam Fisher

How to respond to the threat of a social media boycott

If you’ve been on social media recently, chances are you may have seen posts calling for a boycott of a particular brand. #Boycott has become an increasingly popular way of consumers showing their…

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Crisis management, Social media —  21 October 2019 by Adam Fisher

Mobile meltdown: How Three bungled its outage response

Crisis management, Social media —  30 September 2019 by Adam Fisher

What crisis comms pros can learn from this amateur spokesperson