General media skills, Spokesperson training, Crisis management —  14 October by Adam Fisher

3 communication lessons from the story of the onions that were too hot for Facebook

Have you heard the one about the onions that were too sexy for Facebook? As weird as that introduction sounds, it is not the start of a joke. This is instead the story of a social media post that…

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General media skills, Media Skills Training, Crisis management —  12 October by Adam Fisher

Has Tesla taken a wrong turn with its new approach to media relations?

Crisis management, General media skills —  23 September by James White

What can you learn from this five-minute apology?

General media skills, Spokesperson training, Radio interview skills, Crisis management —  12 August by James White

Was the statement a journalist threw in the bin really that bad?

Crisis management, General media skills —  29 July by James White

We’ve been tracking the Garmin crisis – here are the lessons you can learn from it

Crisis management, General media skills —  15 July by James White

Why this crisis response left us with a frown

One bank has been giving its customers plenty of reasons to scowl in the past few days. Technology woes left them unable to access their accounts for days. And, to make matter worse, many took to…

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Crisis management, General media skills —  8 July by James White

Why the next stage of coronavirus recovery means you must update your crisis plans now

The lockdown is gradually easing and more of normal life is slowly returning. Many businesses either have teams already back in the workplace or are planning for a safe return in the coming weeks…

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Crisis management, General media skills —  13 May by James White

The ‘Stay Alert’ fail and how to create an effective message

Crisis management, General media skills, Social media —  3 February by Adam Fisher

Kobe Bryant and the haste for news during a crisis