Crisis management, Social media —  7 October by Adam Fisher

What can we learn from the social media crisis that grabbed the headlines?

When people think about the causes of a crisis, they typically consider things like fatal accidents and catastrophic incidents. But sometimes a crisis can be caused by something as simple as a…


Social media, Crisis management —  26 February by Adam Fisher

Yorkshire Tea produces ‘proper’ response to a social media storm

Crisis management, General media skills, Social media —  3 February by Adam Fisher

Kobe Bryant and the haste for news during a crisis

Crisis management, Social media —  11 November 2019 by Adam Fisher

Doughnut saga turns into sweet PR success story

Crisis management, Social media —  4 November 2019 by Adam Fisher

How to respond to the threat of a social media boycott

Crisis management, Social media —  21 October 2019 by Adam Fisher

Mobile meltdown: How Three bungled its outage response

Customers unable to make or receive calls and texts or access the internet. Users taking to social media to express their anger and a raft of negative headlines. It is fair to say that Three…


Crisis management, Social media —  30 September 2019 by Adam Fisher

What crisis comms pros can learn from this amateur spokesperson

It can be challenging sometimes to find much in the news that isn’t related to Brexit. But after some extensive research, we found a remarkable story with clear lessons for anyone facing a…


Crisis management, Social media —  7 August 2019 by Adam Fisher

Misjudged response triggers social media storm

Crisis management, Social media —  26 July 2019 by Adam Fisher

Airline endures turbulent week