Who gets the medals for these Olympic apologies?
The Paris Olympics are serving up plenty of thrills and spills. But amid the attention-grabbing action and heart-stopping moments, there has been a lot of apologising. We’ve seen apologies for…
What happens when you lose control of the narrative during a crisis?
One of the best ways to prepare for a crisis can be to learn from how others handled the spotlight. That can be particularly tough when a crisis is based on human tragedy. The Nicola Bulley case…
Should you use ChatGPT in your crisis communication?
The is a lot of buzz about ChatGPT. The artificial intelligence chatbot - trained to interact in a conversational way - is already being put to the test in everything from writing articles and songs…