Media Skills Training, Spokesperson training, Crisis management —  22 October by Adam Fisher

11 audience questions from our media skills refresher webinar

How do you persuade a reluctant media spokesperson? What can you do if a journalist refuses to move on from a tricky area? Can you use a message too often during a media interview? These are some…

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Crisis management —  17 October by Adam Fisher

How Qantas dealt with an unlikely (and awkward) crisis

General media skills, Crisis management, Media Skills Training —  19 September by Adam Fisher

Communicating unpopular decisions – lessons from two big brands

Crisis management —  5 September by Adam Fisher

How TfL handled its cyber security breach (and should you break your own bad news?)

Crisis management —  3 September by Adam Fisher

What’s the story? How hotels responded to Oasis ‘cashing in’ backlash

Media Skills Training, Spokesperson training, Crisis management —  8 August by Adam Fisher

The police boss and the mic drop moment

Imagine you are in crisis media management mode. As the head of your organisation leaves your offices, they are greeted by reporters firing questions. How would they respond? Could they calmly cope…

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Crisis management, General media skills —  6 August by Adam Fisher

Who gets the medals for these Olympic apologies?

The Paris Olympics are serving up plenty of thrills and spills. But amid the attention-grabbing action and heart-stopping moments, there has been a lot of apologising. We’ve seen apologies for…

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Crisis management —  23 July by Adam Fisher

Broken windows: How would you respond if you caused global IT outage?

Crisis management —  17 July by Media First

Wake up to woke: Should you be worried about the 'war on woke'?