How can you ensure your crisis responses are seen by the media and your customers?
Social media This is another place people are going to turn to for information. So, make sure your statements are visible on your social media accounts. One of the best ways to do this is to pin…
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How to prepare your spokespeople for podcast appearances
Browse our library of free downloadable content. Our magazine and eBooks are packed with tips and advice to help you communicate better.VIEW ALL
How can you make the most of your online training?
Don’t multi-task There is always a temptation with online courses to quickly check your social media or to take a look at the email that has just popped into your inbox. But if you are multi-tasking,…
Deliveroo shows why statements fail to deliver
I understand talking to the media can feel daunting and that writing down exactly what you want to say and sending it over email seems safer and easier. But it is also usually the wrong option. A…
How a council dealt with the story of the ‘worst housing conditions in Britain’
Prince William forgets golden rule of media training
There is some advice we give far more often than others during our media training courses. One of our golden rules we discuss during almost every course is the importance of spokespeople not…