Brain fade? Here’s how to handle it
It’s everyone’s worst nightmare. You’re in the middle of a presentation or coming to a critical point in a media interview and suddenly your mind goes blank. What on earth were you going to say?…
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10 top tips for better online meetings
Browse our library of free downloadable content. Our magazine and eBooks are packed with tips and advice to help you communicate better.VIEW ALL
CEO shows how not to deliver bad news during a remote interview
It is not often a spokesperson feels the need to apologise after a media interview. But that is what one chief executive did after his TV performance was met with damaging headlines and a social…
The characteristics of a good media spokesperson
If you don’t have anyone to tell your story, no one will hear it. Spokespeople promote their organisation’s achievements and defend its reputation during crisis media management incidents. But…
The bridging technique – how to get over that bridge
Gove’s guarantee gaffe and how to handle this tricky question
8 tips for communicating with your teams effectively during the coronavirus crisis
We’ve always stressed the importance of effective internal communications during a crisis. And that has never been truer than during the coronavirus crisis. Within the space of just a few weeks,…