Home > Thirty Seven > Feedback
Customer service training
Making customers feel valued and looked after is often a differentiator.
But preparing your employees for all the different customer interactions they could face can be tricky and expensive.
Until now.
Our clever AI puts your teams through their paces with realistic challenges and situations. And it is available whenever and wherever you need it.
When the heat is on and tensions are raised, customer services can crumble. Can your team perform under pressure?
Resolving complaints
Deal with complaints effectively and de-escalate tension to maintain a good reputation and keep customers coming back.
Offering solutions
Problem-solving shows your customers you care and want to meet their needs. Do your employees actively engage in problem-solving to tackle the issues and concerns faced by customers?
Emotional intelligence
Emotional intelligence helps customer service teams recognise and understand the emotions of others, remain calm and guide them to the best outcomes.
Managing expectations
Are your employees managing expectations effectively? Are they making unrealistic promises? Do they strive to go beyond what is expected?
Thirty Seven provides instant written and graphical feedback on:
Tone of voice
Do you sound scripted, formal and cold?
Or are you striking a professional and reassuring human tone that tells your employees you care?
Your message
Whether you are briefing your team, providing feedback or communicating change, what message is landing with your audience?
Is it clear? Does it inspire? Is it emotionally engaging?
Eye contact
Poor eye contact and wandering eyes can make you look shifty, uncomfortable and distracted. And your team members will wonder what else you are looking at.
Communication style
Is your style having the right impact?
Can you change your style to match the situation or decision that needs to be made?
Use of filler and weak words
Excessive use of filler words can distract and cause audiences to stop listening and switch off.
How you cope under pressure
Can you keep your composure and remain level-headed during high-pressured and demanding situations and communicate effectively?
Managing awkward questions
Can you handle challenging questions that put you on the spot? What about questions you don’t have the information to answer?
Use of management methodology
What management technique and methodology do you use?
Do you use the BCF Group’s Situation Behaviour Impact model to create clear, focused communication?
Questions asked
Asking the right questions enables managers to make better decisions.
Are you asking enough? Are they open and curious questions that encourage the sharing of thoughts and information?
