Crisis communication training courses


Identify and practice the communication style that works for you.


Courses are designed to meet your exact requirements.


Our courses are realistic, practical, demanding, fun and effective.


We do not create media trained talking robots.


Face to face or online training to meet your needs and timescales.

Crisis communication training courses

Crisis tends to strike when it’s least expected, but this doesn’t mean that you can’t be prepared. After all, when the worst happens the way in which you communicate with the media is often critical to emerging with reputations intact.

If handled well it’s certainly possible to ride out a crisis largely unscathed. Equally, a long list of brands will testify that it’s all too easy to get it wrong when faced with unprecedented media interest and public hunger for information.

Our practical and realistic crisis communications training, which can be delivered face-to-face or online, gives organisations the practical tools and confidence to come through a potential reputational crisis even stronger.

Training your way


Our videoconferencing options allows delegates to access all the great training we provide in our classrooms and studios from anywhere in the world, without having to travel.

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Our blended courses combine all the convenience of online learning with the invaluable experience of having your knowledge put to the test by one of our expert tutors.

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We know some people prefer the ease and convenience of online training. That’s why we have created a range of courses that are available whenever and wherever you need them.

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Bespoke, face-to face. Classroom/Studio

Our in-person training can be delivered in our studios and classrooms, in the offices of our clients, hired rooms or office spaces anywhere in the world.

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From developing and delivering holding statements, handling impromptu doorstep interviews, organising effective press conferences and dealing with the barrage of media requests, we’ll show you how to communicate effectively, regularly and with empathy through the storm.

We’ll work with you to develop tailored role play scenarios to reflect the real-world challenges you will face. Then, led by our team of working journalists, you’ll discover our unique, tried and tested approach.

As the realistic scenario develops you’ll gain the communication skills and confidence to remain compassionate, authoritative and in control as the media descends.

Whether the training is for your senior management or your communications team our range of crisis management courses will help you prepare for the unexpected.

As we’ve come to expect from media First, their contribution was incredibly professional, well thought out and extremely well executed. The expertise of their journalists really helped our fictitious scenario come alive and provided some valuable lessons which we have been able to fit directly into our future planned crisis response.

— James Puxty, Head of Incident Communications, Business Continuity & Incident Management, Nationwide

Our Clients

We have a huge amount of experience in over 40 different sectors such as automotive, charity, finance, healthcare, manufacturing, pharmaceutical, retail, travel and many more. Here is a small selection of our clients.


Chris Maughan

Chris is a highly respected sports reporter, presenter and producer and has a wealth of experience after more than 20 years with ITV in the south of England.

Charles Abel

A tenacious and experienced news, business and technical journalist, Charles provides blue chip and public sector organisations with the skills to face the toughest interviews.

Keme Nzerem

Keme is an award-winning news and current affairs television correspondent and presenter who has worked for Channel 4 News and ITV News for two decades.

Clare Catford

Clare is a journalist and broadcaster with a strong and respected consumer background who has spent over 20 years working with the BBC and other networks.

Our Training Team

Our courses are delivered by current working journalists, along with PR and communications professionals - all of whom are expert and experienced trainers.