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Airline breaks golden rule of crisis communications

Airline breaks golden rule of crisis communications

If your organisation had just lost sensitive information on 9.4 million people, how would you describe what had happened? Well, Cathay Pacific’s CEO Rupert Hogg chose to define it as a ‘data security event’. T ...

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Just Eat's hygiene response fails to deliver

Just Eat's hygiene response fails to deliver

It’s Friday and your thoughts may already be turning to that mouth-watering takeaway you are going to tuck into tonight. But then again, if you saw a recent BBC News report you may have lost your appetite for ...

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Ryanair's crisis response fails to take off

Ryanair's crisis response fails to take off

A viral video, damaging headlines, condemnation from politicians and celebrities and calls for a boycott – Ryanair’s reputation has endured a severe nose-dive this week. The budget airline found itself in cris ...

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How to survive a combative media interview

How to survive a combative media interview

Delegates on our media training courses often want to know if we are going to put them through a fierce Jeremy Paxman style interview. For some it is a fear. Others regard it as a challenge and want to see whe ...

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