HOW QANTAS DEALT WITH AN UNLIKELY (AND AWKWARD) CRISIS

The Media Landscape

• 7 min

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You can probably imagine the scenarios included in an airline’s crisis communication plan. Extreme weather, mechanical malfunctions, cyber-attacks and the mistreatment of passengers trending on social media are all likely to feature prominently. But what about showing an ‘inappropriate’ or spicy film to every passenger on a flight? And passengers being unable to turn off their screens?<a href='http://www.mediafirst.co.uk/'>Media First</a> are media and communications training specialists with more than 35 years of experience. We have a team of trainers, each with decades of experience working as journalists, presenters, communications coaches and media trainers.