Turning up the heat: How the British Gas boss responded to the company’s dark day
The Media Landscape
<p>British Gas boss Chris O’Shea has been busy.</p><p>The CEO of Centrica – the company that owns the energy giant – has been at the front of the response to harrowing stories about how it treats vulnerable customers.</p><p>An undercover investigation had revealed debt collectors used by the company forcing their way into homes to install prepayment meters.</p><p>The story was the front-page lead in The Times under the headline ‘British Gas breaks into homes of the vulnerable’. And it included a distressing first-hand account from a reporter who was part of a team that forced their way into a family home during January’s freezing cold snap.</p><p>How has he handled his time in the spotlight?</p><p>To read the original article this audio blog was created from <a href='https://www.mediafirst.co.uk/blog/turning-up-the-heat-how-the-british-gas-boss-responded-to-the-company-s-dark-day/'>click here</a>.</p><p>Media First are media and communications training specialists with more than 35 years of experience. We have a team of trainers, each with decades of experience working as journalists, presenters, communications coaches and media trainers.</p><p><a href='http://www.mediafirst.co.uk/'><b>Media First</b></a> are media and communications training specialists with more than 35 years of experience. We have a team of trainers, each with decades of experience working as journalists, presenters, communications coaches and media trainers.</p> <p><br/><br/></p>