Unexpected chaos in bagging area – How Sainsbury’s handled its IT meltdown
How do you respond when an IT glitch leaves customers unable to use your service? That was the issue faced by Sainsbury’s over the weekend as it was plunged into crisis media management mode. An…
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How Red Bull Racing’s crisis comms response hit the skids
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VIEW ALLWas this Standard Chartered’s Ratner moment?
Imagine you have put together a carefully crafted press release. You know the message you want to get across. You’ve planned how your spokesperson will respond to any awkward questions asked during…
Are positive stories newsworthy?
Why is the media coverage so often dominated by negative news? It’s a question often asked by delegates during our media training courses. We’ve all seen examples of negative stories going almost…
