Media Training Blog

Seven lessons from the Uber crisis

Seven lessons from the Uber crisis

‘It’s been a tough 24 hours’. It would be hard to argue with that assessment from Uber boss Travis Kalanick. The company has been plunged into full crisis media management mode this week after a scathing blog ...

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How to apologise during a social media storm

How to apologise during a social media storm

When you are at the centre of a self-inflicted social media storm you need to get your apology right. As with any crisis situation, you need to show your customers and followers you understand the severity of ...

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Could ‘hypocrite’ interview have been avoided?

Could ‘hypocrite’ interview have been avoided?

Perhaps not surprisingly the interview which stood out for me this week was the one which resulted in a spokesperson being branded a ‘hypocrite’. The accusation came half-way through a radio interview, but no ...

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Busting eight crisis comms myths

Busting eight crisis comms myths

A lot has been written about crisis communications. Type the phrase into Google and it returns more than 16 million results. Put ‘crisis media management’ in there and you will see more than 7 million results ...

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