'Just wanted to say thank you for delivering the Crisis Management and Strategy training programme. We found it really useful for our approach to preparing and writing our responses for critical incidents; preparing briefing documents for our spokespeople; and, more importantly, factors to consider in the development of our critical incident corporate strategy. The whole team commented that they had learnt a lot from a very intense day, thanks mostly to our trainer, Charles.' - Anil Ranchod, Media and Marketing Manager - Mencap